Frequently Asked Questions

We get a lot of questions from our users! If you have questions about our product, feel free to browse through this page to learn more. And if you don’t see your answer here, e-mail us at support@highfidelity.com!

Marketplace

What should I charge for my Marketplace Item?

You are free to price your item however you’d like. We encourage you to consider these questions:

  • How are other items of similar quality in this category priced?
  • Are you choosing a price that you feel reflects the time and effort required to create the item? Don’t sell yourself short!
  • If you have multiple items for sale on the Marketplace, in essence you have a brand. Do you have a specific target audience in mind? New users? Users looking for something truly unique? Take this into account.
  • Is your item a limited edition? If an item is of good quality and in limited supply, it may merit a higher price.

Does my avatar have too many polys?

We do not have a hard poly limit on avatars, however we recommend keeping avatars under 80k. Consider normal mapping your models to preserve high detail rather than excessive poly counts.

How big can my submission be?

Submissions can be as large as necessary for the content you are uploading, but keep in mind that large items can adversely impact loading times for users. If possible, we recommend keeping submissions under 40MB total.

How do I upload to the Marketplace?

Log in to the Marketplace home page and select ‘New Submission’ from the top-right menu.

Can I host content on the Marketplace for personal use?

You can submit content without putting it up for sale. However, you will still need to go through the certification process and be held to Marketplace standards. Content not submitted for review will expire after 30 days and will no longer be accessible.

You should always keep backups of your files, as we cannot ensure the return of your files if they are corrupted or lost.

What happens after I submit my item to the Marketplace?

Your submission will be evaluated by our team. Once our team has completed evaluation, you will receive an email telling you that your item was accepted or declined with reasons and resubmission guidelines.

How long does it take to find out about the status of my submission?

The Marketplace team will respond by email within 7 business days.

What are the rules for submitting content to the Marketplace?

Please refer to our Marketplace Submission Rules.

How do I report a DMCA violation?

Email us at support@highfidelity.com to report content violation, and we will take appropriate action.