Learn how to do a clean install of High Fidelity.
If you're facing problems when you load Interface and Sandbox, you can try uninstalling and reinstalling High Fidelity. If you continue to face problems, you can contact firstname.lastname@example.org.
You can also try doing a clean install.
A clean install should aid in starting and running High Fidelity without any problems. If you wish to, you can use this document to do a clean install.
C:/Program Files/(or wherever you’ve installed High Fidelity builds) and delete any folders related to High Fidelity. If you installed through Steam, delete folders related to High Fidelity located at
C:/Users/your_username/AppData/Roaming). You can also open it by typing in “%appdata%” into the Windows search.
If you do not see the folder, make sure you can view hidden folders. In File Explorer, click View and make sure “Hidden Items” is checked
AppData/Local/High Fidelityand folder, and move the “assignment-client” folder to a safe place. Repeat for
AppData/Local, delete any folders related to High Fidelity. Repeat for
~/.configand delete the "highfidelity.io" folder. That is (username)/.config
~/Libraryfolder. Even though the program has been deleted, there are lingering files left on the hard drive. For a clean uninstall, you must remove these.
The Library folder is hidden by default. You can open the Library folder by holding the Option key and clicking the "Go" menu while in the Finder. The Library option should appear in the menu. Otherwise, you can show hidden files using Terminal.
~/Library/Application Support/High Fidelityand delete the High Fidelity folder.