Frequently Asked Questions

We get a lot of questions from our users! If you have questions about our product, feel free to browse through this page to learn more. And if you don’t see your answer here, e-mail us at support@highfidelity.com!

Sell on the Marketplace

What should I charge for my Marketplace Item?

You are free to price your item however you’d like. We encourage you to consider these questions:

  • How are other items of similar quality in this category priced?
  • Are you choosing a price that you feel reflects the time and effort required to create the item? Don’t sell yourself short!
  • If you have multiple items for sale on the Marketplace, in essence you have a brand. Do you have a specific target audience in mind? New users? Users looking for something truly unique? Take this into account.
  • Is your item a limited edition? If an item is of good quality and in limited supply, it may merit a higher price.

Does my avatar have too many polys?

We do not have a hard poly limit on avatars, however we recommend keeping avatars under 80k. Consider normal mapping your models to preserve high detail rather than excessive poly counts.

How big can my submission be?

Submissions can be as large as necessary for the content you are uploading, but keep in mind that large items can adversely impact loading times for users. If possible, we recommend keeping submissions under 40MB total.

How do I upload to the Marketplace?

Log in to the Marketplace home page and select ‘New Submission’ from the top-right menu.

Can I host content on the Marketplace for personal use?

You can submit content without putting it up for sale. However, you will still need to go through the certification process and be held to Marketplace standards. Content not submitted for review will expire after 30 days and will no longer be accessible.

You should always keep backups of your files, as we cannot ensure the return of your files if they are corrupted or lost.

What happens after I submit my item to the Marketplace?

Your submission will be evaluated by our team. Once our team has completed evaluation, you will receive an email telling you that your item was accepted or declined with reasons and resubmission guidelines.

How long does it take to find out about the status of my submission?

The Marketplace team will respond by email within 7 business days.

What are the rules for submitting content to the Marketplace?

Please refer to our Marketplace Submission Rules.

Buy from the Marketplace

The Marketplace content I purchased has disappeared. Where did it go?

Marketplace items behave like items in the real world. You can have only one copy of each item you purchase. An item you bought from the Marketplace will disappear if you rez it elsewhere. This is done using a process called Dynamic Domain Verification (DDV).

Can I rez multiple copies of a Marketplace item?

Yes, only if the seller has given permission to do so. A seller can modify settings to allow users to rez multiple copies of their item in a single domain. Otherwise, you will need to buy multiple copies of the item. Marketplace items behave like items in the real world. You can have only one copy of each item you purchase unless specified by the seller.

What is Dynamic Domain Verification (DDV)?

Dynamic Domain Verification (DDV) is a process running on your domain, which ensures that you can rez only one copy of each item purchased on the Marketplace. This is done to protect the intellectual property rights of the creators. DDV will determine if an item has been moved to a new domain and will remove it from the old domain. DDV requires the domain to be running and will delete items from domains with no Place or domain name. Temporary names are accepted. DDV often runs within an hour after you rez a Marketplace item again. Its frequency is controlled by the domain’s control panel.

What happens to my Marketplace content when I change my domain ID?

When you change your domain ID, it’s the same as creating a new domain. Even though the existing content may temporarily appear in the new domain, the system considers the Marketplace items as existing on the old domain. DDV will remove the Marketplace items from the new domain. You will have to rez the items again in the new domain.

What happens to my Marketplace content when I export a backup to another domain?

When you restore a backup or exported domain onto a new server with a different domain ID, DDV will consider the Marketplace item as belonging to the old domain, and will delete them from the new domain. You will have to rez the Marketplace items again in the new domain.

How do I report a DMCA violation?

Email us at support@highfidelity.com to report content violation, and we will take appropriate action.